JOIN THE TEAM

Job Title: Customer Care & Sales Representative (Part-Time)
Location: Gardens, Cape Town (In-Office)

Role Overview
Frontrow Hair is a trusted South African brand, specialising in high-quality human hair extensions and hair products. We are looking for a friendly, professional, and sales-oriented Customer Care & Sales Representative to join our team. This part-time role is perfect for someone who enjoys building customer relationships, thrives in a sales-driven environment, and is highly organised in managing daily operations.

Working Hours:

• Monday–Friday: 9:00am – 2:00pm
  
• 1st & last Saturday of the month: 9:00am – 12:00pm
  

Key Responsibilities

• Deliver excellent customer service in-store, online, and via phone/email.
  
• Conduct product demonstrations, including shade matching and helping customers select the right hair products.
  
• Drive sales, contributing to overall team goals and customer satisfaction.
  
• Handle logistics and dispatch: prepare, pack, and fulfil customer orders accurately.
  
• Respond promptly to customer queries with clear, professional communication.
  
• Assist our Operations Manager with day-to-day administrative and operational tasks.
  

Skills & Requirements

• Friendly, approachable, and customer-focused.
  
• Excellent spoken and written communication skills.
  
• Confident in driving sales and building customer relationships.
  
• Strong organisational skills and attention to detail.
  
• Proactive problem-solving abilities and a can-do attitude.
  
• Computer literate and comfortable working with online systems.
  
• Previous retail, sales, or customer service experience is highly advantageous.
  

How to Apply
Please send your CV and a short cover letter to sasha@frontrow.co.za