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Why do different weights matter for different hair?

It’s important to select the correct thickness to blend with your hair to achieve the most natural look. Should you have thick hair and you selected a thinner set (120g or 160g), the extensions may not be thick enough to blend. See example below where the before image includes a 160g set and the after includes a 220g set:

How much hair do I need?

When selecting the perfect set of extensions, there are three thickness options to choose from: 120 grams, 160 grams and 220 grams. These sets are all 50cm (20”) in length, this can reach your elbow depending on how tall you are. 

- 120g sets blend best on someone who has fine, layered hair. This thickness will provide you with length and natural looking volume. 

- 160g sets are suitable for all hair types but are highly recommended for those with medium thickness hair. It will add length and volume as well as blend in naturally with your hair, giving a flawless natural look.

- 220g sets are for the women who want that "wow" look. It will not only add length, but also enough volume so that you will look like a celebrity. Definitely a top seller. A famous celebrity even wears 2 x of our 220 gram sets at a time and the media cannot get enough of her hair when she does red carpet appearances. If your budget allows for it, definitely go for the 220 gram sets. If you have a blunt hair cut, these sets are great for easy blending.

What is a volumizer piece? 

This is one weft. Our Volumizers are 60 grams in fullness and 50cm (20") in length. This item is perfect to use with another hair solution to add extra fullness. You may use it on its own, however, since it's only 60 grams it may need to be cut to the length of your hair to only provide you with extra fullness. 

What is the difference between Remy and Virgin hair?

Remy (or Remi) hair extensions are made of real human hair, the utmost care is taken when they are processed. The key element to their quality is that the cuticles are kept intact and not stripped. Preserving the hair cuticles, and aligning them in a unidirectional fashion, create extensions that are completely natural in appearance and texture. This process ensures that the hair remains super soft, shiny, silky and completely tangle-free throughout its lifetime.

Virgin Remy hair is hair that has been completely unprocessed. For extensions to qualify as virgin hair, they must meet rigorous standards. These include; not being exposed to heat damage and harsh agents such as cigarette smoke and drugs, being permed, dyed, coloured, bleached and/or chemically processed in any way. It also means the hair comes from a single donor, and all the cuticles are completely intact, running in the same direction. This hair is extremely expensive (R30 000+ for one set), if it isn't expensive then question the supplier.

If a company offers Virgin Indian hair and you have the option to select blonde hair, then you should know that it isn't Virgin hair, as we have yet to meet an Indian lady with blonde hair.

We don’t supply Virgin Remy hair, but we do supply real-human Remy hair that has been dyed and chemically processed.

How do I attach my extensions?

Watch our tutorials here!

Otherwise, open the clips on each of your wefts and follow the below instructions.
*Tips from the Frontrow team:
- Each path you create should have a clear divide between the hair that’s clipped up and separated down
- Always path toward the base of your head so you have enough space for all the wefts
- Attach the clips to the hair that’s separated downward, not clipped up
- There should be no bubble between your clips once they’re inserted. Should you feel any bubbles, give it another go.
- Your extensions should feel secure and will not slide out until you unclip them. To protect your own hair and the extensions, always unclip them before trying to remove wefts

If your set has 9 pieces:
Part your hair from above your ear, divide downwards to create a half moon shape. Attach the clips close to the root of your hair for a comfortable fit. Start with your 4 weft (this is the widest piece with 4 clips) and insert them following the path you’ve created.

Create another half moon two finger spaces above your first section. This is where you’ll insert your 3 wefts (the two pieces with 3 clips). Attach each 3 weft on either side of your head, these pieces should meet in the middle.

Create a half moon around the crown of your head (not too high up). Attach your two wefts (the two pieces with 2 clips) on either side of your head. In the space between the two wefts at the back of your head, insert your 4 single wefts (the 4 pieces with one clip) next to one another.

If your set has 8 pieces:
Part your hair from above your ear, divide downwards to create a half moon shape. Attach the clips close to the root of your hair for a comfortable fit. Start with your 4 weft (this is the widest piece with 4 clips) and insert them following the path you’ve created.

Create another half moon two finger spaces above your first section. This is where you’ll insert your 3 wefts (the two pieces with 3 clips). Clip each 3 weft on either side of your head, these pieces should meet in the middle.

Divide your hair just above your temples around the crown of your hair. Clip your 2 wefts (the two pieces with 2 clips) on either side and one at the back.

Part your hair just above your 2 wefts, toward your face and insert your 1 wefts (the two pieces with one clip) on either side to frame your face.

How long do they last?

The lifespan of your extensions is between 3 months to a year, depending on usage and how well you look after them. Daily wear, the use of heated styling tools, and frequent washing and combing all contribute to the wear and tear of your extensions. To help extend longevity of your extensions, we advise that you remove the extensions when you sleep, shower, and swim. Always use a salon-grade heat protectant spray and only wash your extensions every 15 - 20 wears with our recommended Sulphate Free shampoo and conditioner.

How often do I wash them?

Your Extensions should be washed every 15 - 20 wears, or when the hair has a build up of products and has become unmanageable to style. Only wash with sulphate free products, our hair care kit is perfectly designed to care for your extensions.

Tip: Airing out your extensions is often all you need to keep them clean. You can use a little Argan hair oil, or Shine Spray to keep them smelling fresh and feeling soft.

Can I apply heat to my extensions?

Absolutely! Simply apply a salon-grade heat protectant spray before styling and lower the temperature on your styling tool to protect the hair. We recommend anything lower than 200 degrees celsius.

Are they comfortable to wear?

Our extensions are designed to be non-intrusive. The small clips will be firmly attached without pulling on your hair or causing irritation to your scalp. Your extensions should be taken out before you go to bed, to ensure that they don’t get tangled. No damage is caused to your own hair when wearing our clip-in extensions.

How do I choose the right shade?

Tap the live chat bubble in the bottom right of the screen for help selecting your colour. 

What if I choose the wrong colour?

If you choose the wrong colour you may return your extensions for an exchange within 7 days, as long as the quality seal (the gold ties) is unbroken and they have NOT been worn.

NB! Due to quality and hygiene reasons, we cannot take back any hair that has been opened, so be 100% sure before opening the seal (the gold ties). This is standard practice for all hair extension companies.

Can I colour the hair?

It’s preferable that you choose the correct colour extensions from the beginning, as they have already undergone a chemical process to get them to that specific colour. However, they can be coloured a darker shade, but not lighter, and bleaching them is not recommended. Be aware that colouring your extensions will shorten their lifespan considerably. They will become dry and brittle very quickly and might break off. We cannot take responsibility for hairstylists colouring the extensions, as we don't have control over the process, exposure length and products used to dye. We therefore don't, under any circumstances, offer exchanges / refunds if extensions have been dyed.

If you do opt to colour your extensions, we recommend getting them coloured by a professional who has had previous experience working with hair extensions.

We recommend testing the product on a smaller weft and to proceed weft by weft thereafter so the formula can be altered if need be. We also recommend using a semi permanent color, as it is far more gentle on the hair extensions. We do not recommend lightening your extensions, as it will require them to be bleached. Bleaching is a very harsh and harmful chemical process, which will alter the quality of your hair extensions and could potentially severely damage them.

Please note we offer the same advice for using purple or silver shampoo.

How long does delivery take?

When placing your order, you will have an option between free and express delivery. Free delivery takes between 2 to 5 working days* and express delivery, for R100, takes 1-2 working days*.

*These estimates may vary for outlying areas.

Our packages are dispatched from Monday to Friday. Once your payment has reflected in our account, you will receive a notification that your payment has been received. If it reflects before 2PM, we will prepare your parcel for dispatch that day. Tip: If you have an urgent order, please contact us on 0214617750 for assistance and to confirm stock availability. 

Please note: Preorder items have a specific wait time depending on the product, please reach out via email to ask us when the new stock is expected.

How to repair a broken clip on your extensions

If you accidentally break one of your clips, or it comes loose, don’t panic, the Frontrow Team has you covered. You’ll have two replacement clips and these easy to follow instructions will help you quickly replace or fix the clip.

You’ll need the following to get the job done:

- Thread in the closest colour to your extensions

- Sewing Needle

- Replacement Clip

- Scissors

  • Step one: Thread your needle with 30cm of matching thread.

    Step two: Place the clip along the track of the weave, with the clip teeth facing outwards.

    Step three: Sew a loop through either one of the upper holes in the clip. Be sure to to push through the stitching of the track.

    Step four: Tie a knot to secure the clip in place.

    Step five: Sew several more loops through the same top hole, and secure in place with another knot.

    Step six: Snip off the loose thread.

    Step seven: Repeat the above with the other top hole of the clip.

    Step eight: Now thread the needle and push the needle through the top of the track at the centre of the clip.

    Step nine: Loop it around and tie a knot.

    Step ten: Sew several more loops around the centre of the clip. Secure in place with another knot.

    Step eleven: Cut off loose threads and wiggle the clip gently to ensure it’s secure.