How do I know which thickness of Frontrow Hair™ to choose?
Frontrow™ offers four thickness options for our 20” (50cm) sets: 60 grams, 120 grams, 160 grams and 220grams. If you want a custom made length or thickness, please email email@example.com and we will gladly provide you with a quote.
60 gram volumizers are to add pieces to an already existing set.
120g sets are for very fine hair types. It will add length and a little volume to your hair, while still looking natural.
160g sets are suitable for all hair types but are highly recommended for those with medium thickness hair. It will add length and volume as well as blend in naturally with your hair, giving a flawless natural look.
220g sets are for the women who want that "wow" look. It will not only add length, but also enough volume so that you will look like a celebrity. Definitely a top seller. A famous celebrity even wears 2 x of our 220 gram sets at a time and the media cannot get enough of her hair when she does red carpet appearances. If your budget allows for it, definitely go for the 220 gram sets. If you have a blunt hair cut, these sets are great for easy blending.
How long do they last?
The lifespan of your extensions is between 3 months to a year, depending on usage and how well you look after them. Daily wear, the use of heated styling tools, and frequent washing and combing all contribute to the wear and tear of your extensions. To help extend longevity of your extensions, we advise that you do not sleep with your hair extensions in, always using salon-grade heat protectant sprays, and only wash your extensions every 10 - 20 wears with our recommended Sulphate free shampoo and conditioner range (to be found in "Hair Care"). We have had customers tell us they have had their sets for five years, and it still looks perfect.
How do I attach my extensions?
Start by parting the section of your hair in line with your earlobes, divide downwards to create a half moon shape.
Open the clips and attach them as close to the roots as possible; starting with your 4 weft (widest piece with 4 clips). Clip the the two clips in the middle and then clip the other two higher up, near to your ear. Clip at an angle and not just straight / vertically across.
Divide your hair starting from your temples, run your fingers downwards to create a 'V', triangle shape. Clip your 3 wefts (piece with 3 clips) along the divided angle on either side.
Divide your hair just above your temples around the crown of your hair. Clip your two wefts (piece with 2 clips) on either side and one at the back.
Part your hair just above your 2 wefts, close to your face and clip your one weft on either side.
Always start at the lower half of your head and work your way up. Start with the widest weft, 4, 3, 2, 1. Follow your hairline and be sure to balance them out evenly. You may need one or two practice rounds, but once you get it, it should only take a few minutes.
Your extensions should feel secure and will not come out until you unclip them.
NEVER try to slide the extensions off without first opening the clip.
Follow our Instagram account for more tips and tricks.
How often do I wash them?
Your Extensions should ONLY be washed every 10-20 wears, or when the hair has a build up of products and have become unmanageable to style. Only wash with sulphate free products.
Tip: Airing out your extensions is often all you need to keep them clean. You can use a little Argan hair oil, or Shine Spray (available in our hair care section) to keep them smelling fresh and feeling soft :)
How long does delivery take?
Option 1 - Standard Delivery: Once your payment has reflected in our account, you will receive a notification that your payment has been received. If it reflects before 2PM, or you send us a proof of payment before 2pm, we will prepare your parcel for dispatch that day. Should you live in a remote area of South Africa we may request your nearest post office address for delivery.
Delivery time: 2 - 5 working days.
Cost: FREE (orders over R500)
Option 2 - Express Delivery: This option ensures you will receive your order the next day (24 hours) or the day after (48 hours). Payment needs to reflect before 2pm for dispatch that day. Payments received after 2pm will be dispatched the following day. 24-48 hour services are not valid on weekends or public holidays.
Delivery time: 24 - 48 hours
Orders under R500: Once your payment has reflected in our account, you will receive a notification that your payment has been received. If it reflects before 2PM, we will prepare your parcel for dispatch that day. Should you live in a remote area of South Africa we may request your nearest post office address for delivery.
Delivery time: 2 - 5 working days
How long is the 20" (50cm)?
Here is a picture showing you where the hair will hang once clipped it. If you feel that it is too long, you can always have it trimmed by a professional stylist.
What if I choose the wrong colour?
If you choose the wrong colour you may return your Extensions for an exchange within 7 days, as long as the quality seal (the gold ties) is unbroken and they have NOT been worn.
NB! Due to quality and hygiene reasons, we cannot take back any hair that has been opened, so be 100% sure before opening the seal (the gold ties). This is standard practise for all hair extension companies.
Can I colour them?
It’s preferable that you choose the correct colour extensions from the beginning, as they have already undergone a chemical process to get them to that specific colour. However, they can be coloured a darker shade, but not lighter, and bleaching them is not recommended. Be aware that colouring your extensions will shorten their lifespan considerably. They will become dry and brittle very quickly and might break off. Also, we cannot take responsibility for other hairstylists colouring the extensions, as we don't have control over the process, exposure length and products used to dye. We therefor don't, under any circumstances offer exchanges / refunds if extensions have been dyed.
If you do opt to dye your extensions, we recommend getting them colored at a professional who has had previous experience working with hair extensions.
We advise testing a one clip weft prior to coloring the full set to ensure the results are the shade you anticipated. We also recommend using a semi permanent color, as it is far more gentle on the hair extensions. We do not recommend lightening your Extensions, as it will require them to be bleached. Bleaching is a very harsh and harmful chemical process, which will alter the quality of your hair extensions and could potentially severely damage them.
How do I choose the right shade?
You can send us a picture to firstname.lastname@example.org of the back of your hair, including the ends, preferably outside in natural light. We will then make a recommendation, based on what your colour looks like, but when in doubt, go for the darker option, or the shade that is more dominant in your hair.
If you do choose the wrong colour you may return the hair extensions, with the quality seal (the gold ties) unbroken, and we will send you another shade, at your expense.
Are they comfortable to wear?
Our Extensions are designed to be non-intrusive. The small clips are able to be firmly attached without pulling on your hair or causing irritation to your scalp. Your extensions should be taken out before you go to bed, to ensure that they don’t get tangled. No damage is caused to your own hair when wearing Extensions.
What if we don't have what you are looking for?
You are welcome to email email@example.com to enquire about a custom order, that we especially have made for you. Special orders might be more expensive than what we currently offer and take longer to ship, but nevertheless worth it.
How to repair a broken clip on my Extensions
If you accidentally break one of your clips, or it comes loose, don’t panic the Frontrow Team has you covered. We’ll send you two replacement clips and these easy to follow instructions will help you quickly replace or fix the clip.
You’ll need the following to get the job done:
Thread in the closest colour to your extensions
Step one: Thread your needle with 30cm of matching thread.
Step two: Place the clip along the track of the weave, with the clip teeth facing outwards.
Step three: Sew a loop through either one of the upper holes in the clip. Be sure to to push through the stitching of the track.
Step four: Tie a knot to secure the clip in place.
Step five: Sew several more loops through the same top hole, and secure in place with another knot.
Step six: Snip off the loose thread.
Step seven: Repeat the above with the other top hole of the clip.
Step eight: Now thread the needle and push the needle through the top of the track at the centre of the clip.
Step nine: Loop it around and tie a knot.
Step ten: Sew several more loops around the centre of the clip. Secure in place with another knot.
Step eleven: Cut off loose threads and wiggle the clip gently to ensure it’s secure.
What is the difference between Remy and Virgin hair?
Remy (or Remi) hair extensions are made of real human hair, and are considered to be the highest quality hair extensions available. This is because the utmost care is taken when they are being created. The key element to their quality is that the cuticles are kept intact and not stripped. Preserving the hair cuticles, and aligning them in a unidirectional fashion, create extensions that are completely natural in appearance and texture. This process ensures that the hair remains super soft, shiny, silky and completely tangle-free throughout its lifetime.
Virgin Remy hair is hair that has been completely unprocessed. For extensions to qualify as virgin hair, they must meet rigorous standards. These include; not being exposed to heat damage and harsh agents such as cigarette smoke and drugs , been permed, dyed, coloured, bleached and/or chemically processed in any way. It also means the hair comes from a single donor, and all the cuticles are completely intact, running in the same direction. This hair is extremely expensive (R30 000+ for one set), if it isn't expensive then question the supplier.
If a company offers Virgin Indian hair and you have the option to select blonde hair, then you should know that it isn't Virgin hair, as we have yet to meet an Indian lady with blonde hair.
We don’t supply Virgin Remy hair, but we do supply real-human Remy hair that has been dyed and chemically processed.