Exchange and Returns Policy
1. Do you offer a return and exchange policy?
We are pleased to say that we do offer a return Policy. We are happy to accommodate returns and exchanges of products which have not been opened, worn or tampered with. Our extensions are delivered with a test weft, allowing you to check the colour and exchange them if it is incorrect. You will just be responsible for return courier charge. Our return rates are remarkably low, as we offer high quality hair extensions.
2. When may I return my extensions?
If your hair extensions have not been opened or removed from the packaging, you may return them. We have given our clip in hair extensions a special hygiene security seal which identifies if the extensions have been removed from their packaging.
3. May I exchange my order?
Depending on your computer screen, it may be difficult to choose the right colour. It is mainly for this reason, that we are more than happy to exchange your hair extensions for an alternative colour provided the packaging has not been opened or tampered with. We use our hygiene security seal to check that products have not been removed from their original packaging.
4. Why do you not accept returns if the extensions were opened?
Our Hair extensions are considered to be a hygienic product. For the safety of you our client, we take matters of hygiene very seriously, and therefor do not allow OPEN ITEMS to be returned. Most other hair extensions suppliers will not accept returns which have been opened for the same reason.
5. How do I make a return?
You must contact us at email@example.com within 7 days of the delivery of your purchase. Accompany your return package with your invoice and return ship your product to the address we supply you with. Opened hair extensions will NOT be refunded or replaced.
6. Will I have to pay for my returned shipping costs?
Yes, you will be responsible for the return shipping costs. Please track your parcel to make sure we receive it.
7. When can I expect to receive my refund?
Once we have checked that the product has not been removed from its packaging, been worn or tampered with, we will refund your original payment, less 5% commission if you used the card machine or Payfast when making payment.
8. How long do I have to return my extensions?
We will give you 7 days to contact us regarding your return and 30 days from your delivery day until we receive the returned product.
9. Can I return my extensions without contacting you first?
No, you have to contact us regarding returns, so that we may supply you with the correct return shipping address and track your refund.. Our warehouse facility will not accept returns.
10. How may I contact you?
Please contact us by email at firstname.lastname@example.org and we will contact you within 24 hours.